Cognitive surplus, Web 2.0, and the transformation of media

Clay Shirky, author of the recent book Here Comes Everybody: The Power of Organizing Without Organizations, has a fascinating piece up on his blog called “Gin, Television, and Social Surplus.” An edited transcript of a talk he gave at the Web 2.0 conference, it’s the most remarkable analysis of societal transformations I think I’ve ever run across. He begins with the insight of a British historian

that the critical technology, for the early phase of the industrial revolution, was gin.The transformation from rural to urban life was so sudden, and so wrenching, that the only thing society could do to manage was to drink itself into a stupor for a generation. . . .And it wasn’t until society woke up from that collective bender that we actually started to get the institutional structures that we associate with the industrial revolution today. . . . It wasn’t until people started thinking of this as a vast civic surplus, one they could design for rather than just dissipate, that we started to get what we think of now as an industrial society.

The key insight here is that major societal shifts, if they happen quickly, require some sort of lubricant to get people over the hump until they can adjust to the change of circumstances. (When that lubricant is missing, we get relapses; the case of the USSR after the fall of the Communist Party might be taken as an example.) And for us?

If I had to pick the critical technology for the 20th century, the bit of social lubricant without which the wheels would’ve come off the whole enterprise, I’d say it was the sitcom. Starting with the Second World War a whole series of things happened—rising GDP per capita, rising educational attainment, rising life expectancy and, critically, a rising number of people who were working five-day work weeks. For the first time, society forced onto an enormous number of its citizens the requirement to manage something they had never had to manage before—free time.And what did we do with that free time? Well, mostly we spent it watching TV. . . .And it’s only now, as we’re waking up from that collective bender, that we’re starting to see the cognitive surplus as an asset rather than as a crisis. We’re seeing things being designed to take advantage of that surplus, to deploy it in ways more engaging than just having a TV in everybody’s basement.

He overstates the degree to which that free time went into TV; a lot of that time went into volunteer service organizations as well, especially among homemaking women. Still, the broader point holds, and I think his analysis of the current situation does as well. The shift we’re beginning to see, as he presents it, is this:

Media in the 20th century was run as a single race—consumption. How much can we produce? How much can you consume? Can we produce more and you’ll consume more? And the answer to that question has generally been yes. But media is actually a triathlon, it’s three different events. People like to consume, but they also like to produce, and they like to share. And what’s astonished people who were committed to the structure of the previous society, prior to trying to take this [cognitive] surplus and do something interesting, is that they’re discovering that when you offer people the opportunity to produce and to share, they’ll take you up on that offer.

Media as triathlon—as an interactive activity rather than merely a consumptive activity. I think he’s on to something here. For example, how many people these days get their news surfing the Web, following links, blogging, commenting on blogs, and the like, not simply absorbing the news but participating (even if only on the fringes) in a conversation about the news? And perhaps most crucially, how many of our children are growing up with this as part of their mental framework?

I was having dinner with a group of friends about a month ago, and one of them was talking about sitting with his four-year-old daughter watching a DVD. And in the middle of the movie, apropos nothing, she jumps up off the couch and runs around behind the screen. That seems like a cute moment. Maybe she’s going back there to see if Dora is really back there or whatever. But that wasn’t what she was doing. She started rooting around in the cables. And her dad said, “What you doing?” And she stuck her head out from behind the screen and said, “Looking for the mouse.”Here’s something four-year-olds know: A screen that ships without a mouse ships broken. Here’s something four-year-olds know: Media that’s targeted at you but doesn’t include you may not be worth sitting still for. Those are things that make me believe that this is a one-way change. Because four year olds, the people who are soaking most deeply in the current environment, who won’t have to go through the trauma that I have to go through of trying to unlearn a childhood spent watching Gilligan’s Island, they just assume that media includes consuming, producing and sharing. It’s also become my motto, when people ask me what we’re doing—and when I say “we” I mean the larger society trying to figure out how to deploy this cognitive surplus, but I also mean we, especially, the people in this room, the people who are working hammer and tongs at figuring out the next good idea. From now on, that’s what I’m going to tell them: We’re looking for the mouse. We’re going to look at every place that a reader or a listener or a viewer or a user has been locked out, has been served up passive or a fixed or a canned experience, and ask ourselves, “If we carve out a little bit of the cognitive surplus and deploy it here, could we make a good thing happen?” And I’m betting the answer is yes.

It’s a brilliant article, and I think offers a critical insight into what’s happening in Western culture, and what’s likely to happen next. I recommend you read the whole thing.HT: Heather McDougal

Posted in Culture and society, History, Media, Technology, Uncategorized.

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